Returns

Can I return my order?

Does the order not meet your expectations, did you receive the wrong product or do you not want to keep your purchase for another reason? Then you can return your order to us within eight days of receipt. Of course, the products you return must be undamaged and in the original packaging. If the delivered products show defects upon receipt, we ask you to contact our customer service via telephone number 088-22 22 390, so that we can look for a solution together with you. Clearance products and customer-specific items are excluded from the right of return. You can return your order to a Paardekooper Store or send it back by post, the choice is yours. You will find the nearest Paardekooper Store in ourStore Locator.

Returning products to a Paardekooper Store

Return your order free of charge to a Paardekooper Store near you within eight days. The advantage of returning to a Store is that you do not pay shipping costs for returning your purchase. The Store can only process your return if you can also submit the order confirmation and a completed return slip. This return slip is available in the Store or can be downloaded here..

Return products by post

Are you unable to return your order to a Paardekooper Store? Then send the product to us.

Follow the steps below to return your order:

1. Always report your return to us within eight days after receivingvia this page.
2. Fill out the form online and press 'Send'.
3. Print out the completed form and enclose it with the products you are returning.
4. Send your package to the return address below:
   
   Paardekooper Verpakkingen B.V.
   Willem Beukelszstraat 16
   3261 LV Oud-Beijerland


5. Hand in your return package to PostNL or another carrier.

How do I get my purchase amount back?

Your purchase amount will always be refunded to your bank account via our head office in Oud-Beijerland. So you will not get your money back in cash, even if you return your order to a Store.

When will I get my purchase amount back?

Your purchase amount will be refunded to your bank account within 14 days of receipt in our returns center. Have you bought the products you want to return on account? Then a credit note is created.

Do I get the shipping costs back?

Whether you return a complete order or just one product: both the shipping costs for sending your order and those for returning your order are for your own account. So you will get your purchase amount back, but not the shipping costs (unless you have made other agreements about this with our customer service). You must also take care of the costs for the return yourself. Tip: you do not pay any return costs if you return your products to a Paardekooper Store.