Complaints

I have a complaint. What can I do?

We do everything we can to deliver the products you have ordered from us neatly and on time. Nevertheless, it can happen that something is not quite as desired. In that case, please contact us so that we can find a solution together.

Let our Customer Service department know about your complaint. This can be done in two ways:
• By telephone via +31 088-22 22 333, on working days between 08:30 and 17:00.
• By writing via info@paardekooper.com. You will receive an email confirmation of your message within a few minutes.

Our employees will investigate your complaint or question and do their best to resolve it. We aim to provide you with an answer or solution within a maximum of 48 hours. If it will take longer, we will let you know.

In any case, you will receive a substantive response from us within 14 days of receipt of your complaint.

Report a recall or (food safety) incident

Do you have a product recall or has an incident occurred at your place? Then please report this to us.

The laws and regulations state that safe food may be placed on the market. This includes imported, produced, processed, manufactured or distributed. If the product is not safe, it must be taken back.
You can reach us during office hours at 088-22 22 390.
Outside office hours you can reach us at 026-37 23 215.

If you have another complaint, we kindly ask you to report it via our Customer Service as written under 'Procedure'.