Delivery and collection

Our products are held in stock in our distribution centre (DC) in Oud-Beijerland. Orders are sent from this DC to every desired address in the Benelux via www.paardekooper.nl. If you have opted to collect your webshop order from one of our Stores you will be contacted by a Store Assistant as soon as your order has arrived at the specified Store.

Delivery

When will my order be delivered?

Most articles are kept in stock and are delivered to you the following day. If part of your order is not available immediately, delivery of the rest of the order will not be delayed. You will be kept informed regarding the articles not in stock.

Be aware!

Orders for the Wadden Islands will arrive one or two days later due to the boat crossing. The delivery date can also be affected by other restrictions, such as the accessibility of a city centre.

Carriage and administration costs

Carriage and administration costs of € 7.50 (excl. VAT) are added to webshop orders under € 175 (excl. VAT) for delivery in the Benelux.

Free delivery

Webshop orders over € 175 (excl. VAT) are delivered to addresses in the Benelux free of charge.

Delivery day summary

Ordered on Delivered on
Monday before 18:00 hrs Tuesday between 8:00 and 18:00 hrs
Tuesday before 18:00 hrs Wednesday between 8:00 and 18:00 hrs
Wednesday before 18:00 hrs Thursday between 8:00 and 18:00 hrs
Thursday before 18:00 hrs Friday between 8:00 and 18:00 hrs
Friday before 18:00 hrs Saturday* between 8:00 and 18:00 hrs
Saturday Tuesday between 8:00 and 18:00 hrs
Sunday Tuesday between 8:00 and 18:00 hrs

* No pallets are delivered on Saturdays.

What if you are not home when your order is delivered?

If your order cannot be delivered at the first attempt, the Paardekooper driver will leave a card in the letterbox stating when a second attempt will be made. Ring the number on the card the same day and, if required and in consultation with the driver, the order can be delivered on the subsequent delivery day to a different (nearby) address. If you want to know the time the order will be delivered, phone the driver in the morning of the subsequent delivery day.

Collection

An extra service from Paardekooper: collect your online order from a Paardekooper Store and you won’t be charged for delivery. Orders placed before 18:00 hrs can generally be collected from the selected Store the following working day.

You will always be contacted by a Store Assistant as soon as your order can be collected from the Store you selected.

Collection day summary

Ordered on Can be collected from the Store
Monday before 18:00 hrs Tuesday from 13:30 hrs
Tuesday before 18:00 hrs Wednesday from 13:30 hrs
Wednesday before 18:00 hrs Thursday from 13:30 hrs
Thursday before 18:00 hrs Friday from 13:30 hrs
Friday before 18:00 hrs Monday from 13:30 hrs
Saturday Tuesday from 13:30 hrs
Sunday Tuesday from 13:30 hrs

* Exception: orders can be collected from our Store in Foodcenter Amsterdam from 12:00 hrs.

Be aware!

Always take your order confirmation with you when you go to collect it from a Paardekooper Store. Your order will be held in the Paardekooper Store you selected for five working days. Orders not collected within five working days will be returned to the DC in Oud-Beijerland.